Full-Time Key Account Manager

• Relationship Management: Serving as the primary point of contact for Key business Customers, building and maintaining strong relationships with key stakeholders.
• Act as the primary point of contact for high-profile Customers, addressing their needs and concerns promptly.
• Conduct quarterly business reviews and performance assessments to ensure Customer satisfaction and retention.
• Prepare and present reports on account performance and industry trends.
• Monitor industry trends and market conditions.
• Drive ongoing customer engagement with our platform.
• Facilitate valuable Business Reviews with customers to ensure they are consistently achieving their goals.
• Partner with customers to achieve their sales and goals including a key focus on optimizing top of the funnel conversion metrics

• Implement platform through a measured project plan for new Key Account level Customers.
• Collaborate with cross-functional teams to ensure successful project execution and satisfaction.
• Onboard new customers so that they see overall impact and value.
• Compile and manage organizations training documentation and support cases
• Resolve escalated ticketing issues providing the highest level of customer service
• Becoming an Industry Expert with researching trends and best practices.
• Schedule and manage monthly meetings and quarterly Executive Business reviews.
• Ability to create strong and trusting relationships with consistent open communication.

• Proactively engage with customers to drive product adoption.
• Source, document and track Key Performance Indicators for each producing partner.
• Responsible for meeting strategic KPIs and activity metrics.
• Prepare and deliver presentations and reports to Customers.

• Meet and exceed revenue goals for Customer Account base through upgrades.
• Manage the Customers contract timeline through successful execution of renewal
• Identify opportunities for account growth.
• Negotiate contracts and agreements.
• Drive win-back activities for churned Customers.

• Collaborate with cross-functional teams.
• Advocate for customer needs, by listening to their use cases and partnering with the Product Team.

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