Full-Time Key Account Manager

• Be the strategic partner for key clients
• Serve as the primary point of contact and trusted advisor for top-tier accounts.
• Cultivate deep relationships by understanding client goals, offering strategic insights, and providing continuous value.
• Regularly engage in check-ins, strategic discussions, and solution-focused interactions to ensure client satisfaction and retention.
• Deliver not just service, but tangible impact that drives client success.
• Identify growth opportunities within existing accounts, including untapped services or unresolved challenges.
• Proactively pitch relevant solutions and collaborate with internal teams to bring them to life.
• Leverage your Salesforce delivery expertise to recognize client potential and communicate in their language effectively.
• Work with predominantly US-based clients, understanding their business context and ensuring alignment with their objectives.
• Hold a valid US visa and be open to quarterly travel for in-person relationship building and strategic discussions.
• Maintain detailed and updated account plans.
• Share actionable insights with leadership and align with delivery, pre-sales, and management teams to ensure successful engagements.
• Anticipate client needs and keep them at the forefront of all decision-making.

• 10+ years of overall experience, including 5–8 years in Salesforce delivery and account management.
• A proven track record in growing existing accounts and uncovering strategic opportunities.
• Solid understanding of Salesforce Clouds and their business applications.
• Excellent communication and storytelling skills, with the ability to influence stakeholders at all levels.
• A proactive, organized, and strategic approach to long-term client success.
• Experience with account growth strategies and planning frameworks.
• Cross-functional collaboration experience across sales, delivery, and pre-sales.
• A consultative and partnership-focused mindset.

• Experience managing enterprise or multi-year global accounts.
• Familiarity with subscription or usage-based business models.
• Experience leading Executive Business Reviews (EBRs) or quarterly planning with C-level clients.
• Background in high-growth consulting environments.
• Track record of owning renewals, upsells, cross-sells, and account expansions.

What is the last date for applying to the job?

Which countries are accepted for this remote job?