Full-Time Learning Management System (LMS) Administrator

About This Role The LMS Administrator provides high quality support for the learning services team. This role manages complex requests in the Learning Management System. The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This role reports into the Manager, Centralized Learning Services and supports the Commercial, Patient Services and Affiliates functionally-aligned pillar. This is a remote based role and will require the individual to work standard business hours aligned with the Eastern Time Zone (ET).

What You’ll Do

• Perform LMS Administration tasks, to include:
  • Uploading and testing content
  • Creating Instructor Led and On the Job Trainings in the LMS
  • Building complex Curriculums and Programs
  • Editing and revising items, curricula, programs, as needed
  • Creation and management of assignment profiles and direct assignments
  • Records management and recording learning history
  • Pulling and managing report subscriptions
  • Audit support as needed
• Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources.
• Respond to and troubleshoot inquiries related to training courses issues.
• Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
• Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing when necessary.

Who You Are

• You are a service-oriented individual experienced with LMS administration, customer service or case management.
• You love working with cross-functional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the end-user perspective in mind.

• 2-4 years of experience in learning, customer service, or general human resources
• Experience with the SuccessFactors-SAP Learning Management System (LMS) or other LMS systems preferred
• GXP experience preferred
• Experience with a ticketing system/case management preferred (ServiceNow preferred)
• Possesses critical thinking and problem-solving skills
• Service-oriented attitude and willingness to learn
• Ability to prioritize workload in a fast-paced environment
• Experience working in a HR shared service center is a plus

Education

• Bachelor’s degree or the equivalent combination of education and experience required

Base compensation range for this role $25.96 to $40.38 per hour. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits.

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