Full-Time Technical Lead, Order and Account Management

We are looking for a Technical Lead, Order and Account Management to join our growing team.

In this position, you will lead small to complex UI business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class user experience.

You will be responsible for the technical delivery and integration management with multiple systems.

You will evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design, address the gaps and challenges.

You will have strong hands-on and analytical experience.

As a Technical Lead, Order and Account Management, your duties and responsibilities will include:

1. Lead small to complex business initiatives for orchestration, workflow, activation, and provisioning with focus on delivering best in class customer experience
2. Own technical delivery and integration management
3. Coordinate and drive the delivery across IT and business partners in a multi-vendor environment through the SDLC – requirements, architecture, design, development, testing, deployment and support
4. Hands-on involvement as needed in all areas of SDLC – troubleshooting, debugging, verification and testing, production monitoring and performance analysis
5. Lay out enterprise architecture and design for systems and applications spanning multiple departments and organizations in Mass Market
6. Evaluate and assess existing architecture and design, provide inputs on addressing challenges, evolve revised architecture and design addressing the gaps and challenges
7. Review, document and publish the architecture, interfaces, and design documents based on sessions with IT and business partners and existing artifacts
8. Define the appropriate Business and IT Key Performance Indicators (KPI) and Objectives and Key Results (OKR) at various levels in collaboration with the partners
9. Translate business requirements to software specification and requirements
10. Lay out the high-level systems design and specification in an ecosystem involving ERP systems, Databases, Cloud and Web based applications
11. Track and manage IT KPIs and OKRs; leverage the larger delivery ecosystem to drive target achievement
12. Generate reports and metrics for IT and business reviews, preparing updates for executive leadership
13. Optimize performance and improve UX of existing components
14. Work closely with senior management, analyzing long-term business goals and suggest ways the organization might achieve these goals with technology
15. Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
16. Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

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