Full-Time Litigation Records Retrieval Specialist

Position Overview: Responsible for obtaining, organizing, and maintaining all records related to litigation cases.

• Request medical records and billing statements from medical providers.
• Follow up with medical offices to ensure timely receipt of documentation.
• Request and track additional records such as prior medical history and health insurance liens.
• Contact clients directly to confirm provider information and request missing details.
• Open and manage patient portals to access and download medical records and bills.
• Ensure timely payment of records-related invoices.
• Maintain up-to-date logs and statuses for all outstanding requests.
• Review all records and bills received for completeness and accuracy.
• Upload all received records and documents to the case management system.
• Assist litigation attorneys and paralegals by ensuring all necessary records are obtained.

Qualifications:

• Fluent in English and Spanish.
• Must be on time and reliable.
• Excellent written and verbal communication skills.
• Sharp attention to detail.
• Proficiency in using computers and relevant software.
• Strong multitasking and time-management skills.
• Strong phone contact handling skills and active listening abilities.

Work at home settings minimum:

• Computer: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD or macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Display: Full HD (1920x1080)
• Network: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable, 30 Mbps download, 15 Mbps upload, Latency: Under 100 m
• Other: Noise-canceling headset, 720p webcam

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