Full-Time Management Consultant ServiceNow Finance & Supply Chain

This role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Finance & Supply Chain solutions. This Advisor role will be the SME within ServiceNow Expert Services, providing expert advisory and building strong executive client relationships. Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes.

• Serve as primary executive point-of-contact on projects, focused on improvements in the client’s Finance, Supply Chain and/or related organizations.
• Guide the client in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives.
• Understand customer requirements and align them with ServiceNow Expert Services, Product Success and Client Sales Teams.
• Align Client to defined roadmap and report/monitor ongoing progress against it.
• Define, at a solution and design level of detail, technical and functional solutions.
• Serve as a liaison between Client and ServiceNow.
• Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.
• Build and nurture strong, trusted advisory relationships with client executives.
• Advise client on optimizing their service management processes.
• Stay abreast of ServiceNow product developments and emerging technologies.
• Lead office hours, formal presentations, webinars and other learning events.
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
• Support sales activities.

• 10+ years of management consulting experience.
• 8+ years of experience with ServiceNow and related solutions.
• Experience with ServiceNow or similar digitalization platforms.
• ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Legal Service Delivery Accreditations preferred.
• Excellent executive communication, presentation, and stakeholder management skills.
• Experience creating implementation design artifacts.
• Strong aptitude toward communicating complex business and technical concepts.
• A strong technical background, including application development, software lifecycle management, and system integrations.
• Fluency in English is mandatory.

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