Full-Time Manager Credit/Operations

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies.

As the Manager, Credit/Operations

you will monitor a portfolio of third-party customer accounts to ensure payment of invoices, resolution of disputes and adherence to customer/vendor agreements. Review and recommend operational changes to improve and automate manual processes.

1. Review accounts and contact customers to ensure payments are made on a timely basis.
2. Monitor overdue accounts and implement collection strategies.
3. Prepare detailed credit reports for management as needed.
4. Review and release new customer orders on a timely basis to limit account exposure and maximize revenue for Sony Music Entertainment.
5. Review customer deductions in a timely manner, and work with customer service to research and resolve issues.
6. Ensure customer offsets are cleared from customer statements.
7. Research and determine root cause of customer issues and determine corrective action.
8. Work with customer service and warehouse services to identify opportunities to reduce shipment issues.
9. Ensure compliance with local and state tax authorities.
10. Manage largest accounts (i.e. Amazon, Alliance & Target)
11. Track compliance with vendor agreements, issuing credits per contract terms.
12. Work with the Customer Service Team and the Offshore Credit Dispute Team to research, track and reconcile customer disputes.
13. Ensure disputes are entered into customer portal, and follow-up for repayment of unauthorized deductions
14. Manage a portion of the Canada accounts receivable, which includes Amazon Canada and portal research.
15. Manage a small portfolio of Provident Accounts.
16. Manage the WNS offshore credit manager and deduction analyst. The account portfolio for the WNS agents is about 130 accounts, with credit exposure of approximately 2M. Many of these accounts are small independent retail outlets, which require the normal invoice, shortage and inquiry support.
17. Manage the onboarding of new business: Collaborate with the financial operations team to define and execute actions for process set up including Credit, Billing, Accounts Receivable and Collections for the various physical music, merchandise and other revenue streams such as Plain Supply Merch Blanks, D2C, podcast, sync and other new businesses.
18. Review processes and functions; recommend improvements to current processes
19. Research and recommend automation/robotics opportunities within the organization.

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