Full-Time Manager, Enterprise Customer Success

Who We Are
Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market.
More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility.
And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

Why This Role is Exciting
We’re looking for an experienced and dynamic Manager, Enterprise Customer Success to join our team in a dual role as both a player and a coach.
You’ll not only manage a team of talented Customer Success Managers (CSMs) but also directly engage with enterprise customers to drive their success with our solutions.
This role is ideal for a strategic leader who thrives in a fast-paced environment, enjoys rolling up their sleeves, and is driven by customer satisfaction and business impact.

Key Responsibilities

1. As a Coach:
   • Lead, mentor, and develop a team of CSMs, fostering a culture of customer-centricity and continuous improvement.
   • Drive team performance by setting clear goals, tracking key metrics, and providing actionable feedback.
   • Collaborate with cross-functional teams (Sales, Product, and Marketing, etc.) to optimize the customer journey and drive advocacy.
2. As a Player:
   • Act as the main point of contact for key enterprise accounts, ensuring their goals are met and exceeded.
   • Develop and execute success plans tailored to each customer’s business objectives.
   • Proactively identify opportunities for growth, expansion, and customer advocacy.
   • Navigate complex stakeholder environments to ensure seamless collaboration and value delivery.

Attributes for a Successful Candidate

• 3+ years of experience in Customer Success, Account Management, or a related field.
• Proven experience in a customer-facing role, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred).
• 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
• Experience supervising employees effectively in virtual work environments.
• Exceptional communication, relationship-building, and problem-solving skills.
• Strategic thinker with a hands-on approach to execution.
• Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
• Self-motivated and proactive.
• Willingness and ability to travel within the U.S. and Canada as needed.

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