Full-Time Manager of Technical Account Managers
Experian is hiring a remote Full-Time Manager of Technical Account Managers. The career level for this job opening is Manager and is accepting United States based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Manager of Technical Account Managers
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
United States
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Job Details
Reporting to the Sr. Director of Quality Assurance, we are looking for a dynamic and experienced Manager of Technical Account Managers to lead our team of TAMs in delivering exceptional service and strategic guidance to our enterprise customers. This role is ideal for a leader who excels at the intersection of technology and business and has experience mentoring technical professionals, driving customer success, and scaling processes.
Responsibilities:
- Team Leadership & Development: Lead, coach, and develop a team of Technical Account Managers to ensure professional growth. Conduct regular 1:1s, performance reviews, and support career pathing.
- Implementations, Customer Success & Relationship Management: Oversee important customer relationships to ensure high satisfaction, adoption, and retention. Escalate issues for critical customer issues. Assist/lead in building/streamlining processes that promote Operational Excellence for the TAM team.
- Work with leadership to define best practices and processes to grow the TAM function. Partner with Sales, Product, Engineering, and Support teams to agree on customer needs and feedback. Help prioritize product improvements and service offerings based on TAM and customer insights.
- Identify opportunities for expansion and help improve upsell and renewal efforts. Help develop customer success plans and quarterly/monthly business reviews (QBR/MBR).
Needs to travel 10%.
Requirements:
- Bachelor's degree in computer science, Information Technology, Business Administration, or equivalent experience.
- 5+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, Customer Success Engineer).
- 2+ years of experience managing or mentoring technical teams.
- Knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges.
- Experience with SaaS, cloud, and web application design.
- Understanding of Salesforce, Mulesoft, and API gateway technologies.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Manager of Technical Account Managers at Experian is
29th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
United States
] applicants. .
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