Full-Time Manager, Operations Consulting

JOB OVERVIEW:With guidance and oversight from the Director of Development Operations, oversee and manage the new restaurant opening process. To open new restaurants, provide supervision through on-site visits, and effective consulting. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators, to positively impact and improve their sales, profits, operating standards, and operating systems, while maintaining or exceeding customer expectations. Facilitate the maximization of the sales and profits of these new restaurants, thereby increasing the opportunity for additional development of restaurants and the profitability of American Dairy Queen. Manage a team of 4-6 Operations Consultants/Specialists in the performance of the above-referenced goals and functional responsibilities. Develop staff to meet the company's current and future needs. Utilize deep knowledge of restaurant operations and staff resources to provide leadership and coaching to both assigned staff and franchisees in order to achieve short—and long-term company and Operations goals.

Primary Accountabilities
Leadership and direction pre, during, and post store openings:

• Provide leadership and direction to cross-functional teams, both pre- and post-store openings, to achieve a 1:1 sales-to-investment ratio.
• Plan, organize, direct, and control the corporately mandated franchise activities for new restaurants as assigned from the time of approval until the goals established in the transfer criteria are met and/or exceeded, and the restaurant is transferred to the Operations Division.
• Support the selection, orientation, and training of new franchisees. Monitor the new franchisee training process. Ensure brand integrity is/will be maintained and training schedules comply with franchise agreement (in conjunction with the Training department). Ensure that each location has the correct number of trained managers as per that location’s needs.
• Prepare and analyze statistical data relating to the restaurant opening for the purpose of improving restaurant sales and profitability.
• Identify opportunities in the areas of marketing, operations and training to develop and improve restaurant sales and profitability. Oversee the development and implementation of effective and dynamic business plans for each new location/franchisee group.
• With each new restaurant, ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of sales, product quality, food safety, quality and speed of service, employee morale, sanitation, productivity, and profitability. Anticipate problems and develop workable solutions. Develop and direct the management systems to ensure franchisee compliance with ADQ operations policies and procedures; maintain consistent performance standards among franchisees. Train and implement the utilization of operations management systems and routines to ensure franchisee compliance with ADQ’s operations policies and procedures. Maintain consistent performance standards among franchisees.
• Utilize the new training material developed for operations in the store opening process to ensure a standardized system of operations.

Management of Operations Consultant Team:

• Continuously coach and advise assigned operations consultants in the execution of the responsibilities listed above.
• In consultation with the Director of Development Operations, hire high-performing staff with skills relevant to the business's needs. Conduct onboarding and training for new staff. Demonstrate a commitment to building a diverse team. Establish clear direction and performance expectations; monitor progress and results on an ongoing basis.
• Coach employees to develop their skills and abilities. Provide regular feedback on employees’ strengths and when they are performing well. Describe specific behaviors and include suggestions for improvement to provide constructive feedback on areas to develop. Initiate appropriate corrective action head-on, in a timely manner.
• Recognize contributions on an ongoing basis; celebrate employee accomplishments.
• Create focus on the right priorities, eliminate roadblocks, and provide solutions to day-to-day problems for staff.
• Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.

Develop and maintain dedicated systems and routines for new store openings:

• Manage and maintain systems & processes used exclusively by the department. Become competent in training and utilization of technology platforms utilized in stores.
• Become competent in the training and use of all restaurant required equipment.
• Be able to interpret and consult to restaurant equipment layout designs.
• Assist with the process of championing new ideas (product, service etc.) from the franchise community.
• Lead CORE consulting processes within the department and cross-functionally

Other duties:

• Manage operating budget for the position, meeting all needs of the position while maintaining expenses at or below budget.
• Manage scheduling and administrative duties and activities
• Other duties as assigned or needed.

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