Full-Time Manager, Vendor Management - Sales
Brightspeed is hiring a remote Full-Time Manager, Vendor Management - Sales. The career level for this job opening is Manager and is accepting Charlotte, NC based applicants remotely. Read complete job description before applying.
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Brightspeed
Job Title
Manager, Vendor Management - Sales
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Charlotte, NC
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Job Details
We are looking for a Manager, Vendor Management - Sales. In this role, you will lead all execution aspects of 1-3 contact centers that support Brightspeed’s Outbound Calling Programs. You will develop and implement outbound calling strategies to achieve targets for sales and revenue. You will also manage BPO operations and is accountable for contractual execution and SLA delivery and manage daily operations ensuring the canter's long-term strategic success.
Vendor Partner Relationship Management:
- Oversees and optimize relationships with external suppliers.
- Cultivate and maintain strong relationships with contact center vendors.
- Regularly assess vendor performance against KPIs and take proactive measures to address any issues or gaps.
Sales Strategy Execution:
- Translate sales strategies into actionable plans for vendor teams.
- Monitor and track performance metrics, providing regular updates and insights to stakeholders.
- Responsible for the delivery of sales quotas: Prospect Sales, Copper to Fiber Migrations, Winback, Cross Sell, and Product Upgrades.
- Diligently manages Attachment & Package Mix measurements to ensure ARPU delivery at or above target.
Quality Assurance and Compliance:
- Establish quality assurance protocols and standards.
- Conduct audits and quality checks to assess adherence to guidelines, policies, and regulatory requirements.
- Address any compliance issues promptly and work with vendors to implement corrective actions and prevent recurrence.
Performance Optimization:
- Analyze data and trends to identify areas for improvement and optimization.
- Work closely with vendors to implement strategies for enhancing sales, activations, and revenue.
- Provide training, guidance, and support to vendor teams to maximize their potential.
Risk Management and Compliance: Ensure compliance with regulatory requirements and company policies in all outbound activities. Identify and mitigate risks associated with vendor operations, including data security, compliance, and quality assurance.
Communication and Reporting: Serve as the primary point of contact between internal stakeholders and vendor teams. Communicate regularly with stakeholders to provide updates on sales performance, initiatives, and challenges. Prepare and present reports, analyses, and recommendations to senior management as needed.
Other Responsibilities: Crisis management skills are crucial for handling escalated customer issues and ensuring swift resolution by clearly defining problem statements, while assessing the frequency and impact to the business. Function as escalation point, sometimes after hours, when standard processes are not meeting customer expectations.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Manager, Vendor Management - Sales at Brightspeed is
3rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Charlotte, NC
] applicants. .
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