Full-Time National Account Director - Install Base

• Account Management & Retention: Serve as the primary relationship manager for an assigned portfolio of customers, focusing on large national accounts. Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction. Monitor customer health and adoption metrics, taking action to mitigate churn risk.
• Expansion & Growth: Identify opportunities to expand usage across additional sites, plants, or modules. Collaborate with Customer Success, Sales Engineering, and Professional Services to design value-driven expansion proposals. Consistently achieve or exceed expansion and upsell targets.
• Customer Advocacy & Partnership: Build trusted advisor relationships with key stakeholders, from site directors to executives. Partner with customers to align solutions with their business objectives and continuous improvement initiatives. Act as the voice of the customer internally, influencing product, services, and support improvements.
• Cross-Functional Collaboration: Work closely with Customer Success to ensure smooth onboarding, adoption, and training outcomes. Partner with Marketing to capture success stories, references, and case studies from install base customers. Align with Sales leadership to forecast expansion pipeline and revenue.

• 3-5 years’ experience in outside sales, preferably in the food, beverage, consumer packing goods (CPG) sector.
• Ability to negotiate successfully and have the necessary marketing skills.
• Ability to engage confidently with C level Executives and other decision makers.
• Advanced knowledge of MS Office (Word, Excel, Powerpoint) and applicable CRM (Salesforce).

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