Full-Time National Account Manager

Position Purpose: This position manages National Accounts not designated as Key Accounts. Typically, these are multi-branch accounts.

Build long-term relationships with assigned accounts to increase ESS group profitability, leveraging technology, program management, and service efficiency.

Primary Duties/Responsibilities:

• Provide sales and account management for national accounts to meet profit and revenue targets.
• Manage national programs and sourcing initiatives, directing renewals.
• Identify account strengths and weaknesses to support business development, operations, and technical teams.
• Build customer relationships at corporate and site management levels.
• Improve access for key accounts to branches and regions.
• Tailor support networks to customer needs.
• Foster and coordinate existing ESS relationships.
• Develop and support national account business plans.
• Coordinate master service agreement and contract negotiations.
• Oversee reporting of KPIs and review meetings.
• Communicate necessary account information to operations, technical groups, branch managers, and sales representatives.
• Resolve customer issues elevated by operations, branch managers, and sales representatives.
• Develop pricing and service strategies for increased profitability.
• Identify and support the sale of new service projects.

Education/Experience/Background:

• Undergraduate degree
• Five or more years of progressive account management or sales experience with hazardous and special waste customers

Knowledge/Skills/Abilities:

• Computer proficiency
• Strong team player
• Excellent interpersonal and communication skills
• Time management skills
• Strong customer service orientation
• Ability to present and negotiate effectively

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