Full-Time National Commercial Office Manager

Position SummaryDoka USA is seeking a National Commercial Office Manager to support our organization’s Operations functions across the US. The National Commercial Office Manager reports to the Director of Commercial & Inventory Management and is responsible for managing and optimizing Doka’s in-house order processing system, Discos II, along with other commercial platforms. The role includes overseeing order processing, inventory control, month-end closing, margin analysis, and system support while ensuring cross-functional collaboration and continuous improvement across operations.

Key Responsibilities

1. Serve as the first-level support for Discos II, including conducting user training, improving data quality, and handling change requests.
2. Lead operational audits and implement system/process improvements to enhance efficiency, productivity, and compliance.
3. Collaborate with central departments (especially CMO-DG) and support continuous development of internal tools.
4. Oversee project reviews and margin management; support profitability through pricing strategies, service charges, and cost-control measures.
5. Align procurement decisions with corporate guidelines in coordination with the Controller/CFO and Head of Procurement.
6. Conduct month-end closures and rental inventory valuations at the country level, and support year-end audit processes.
7. Monitor physical inventory counts, identify discrepancies, and drive resolution.
8. Create, manage, and distribute comprehensive reports and data sets to support transparency and operational analysis.
9. Identify inventory-related issues across branches and provide solutions using proprietary systems.
10. Deliver onboarding and ongoing training on Discos II, PointOut, and related systems to new and existing employees.
11. Evaluate staff competencies and recommend targeted development initiatives.
12. Work closely with branch operations teams to transfer knowledge and enhance skillsets.

Additional Responsibilities

• Participate in company-wide projects, safety initiatives, and continuous improvement efforts.
• Ensure adherence to corporate policies and safe working practices.

Qualifications

• Bachelor’s degree in Business preferred; focus in Operations, Controlling, or Logistics desired.
• 2–5 years of relevant Doka experience in operations, logistics, or administration preferred.
• Ability to travel extensively (up to 65%) to branch offices (including extended stays) to support operations, audits, training, and workflow optimization.

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