Full-Time Packaging Technical Services Specialist

• Collaborate with R&D and sales teams to support new product introductions and resolve client concerns
• Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue
• Advise clients and key stakeholders on improved methods
• Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client
• Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls
• Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions
• Maintain detailed records of service calls, technical reports, and customer communications
• Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions
• Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues
• Assists in the development of procedures and techniques for reducing process variation
• Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met
• Identify cost-saving opportunities related to materials, design, labor, and efficiency

• 4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field.
• 5+ years Hands-on experience in a technical support role within the folding carton or packaging industry.
• Mechanical skills/experience setting up equipment, running troubleshooting trials
• Advanced training or experience in cGMPs, and ISO
• Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue.
• Experience operating packaging equipment is preferred
• Must be able to prioritize and multi-task with minimal supervision
• Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required
• Excellent written and verbal communication skills.

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