Full-Time Partner Success Manager

What you get to do in this role: In this US-based global role you will serve as a trusted advisor to ServiceNow partners assisting in the development of successful ServiceNow Partner Delivery Practices.Drive cross-functional collaboration to execute Practice growth strategies to meet the capacity and competency needs of ServiceNow globally.Collaborate with cross-functional teams to ensure Partners have access to the assets and training they require to successfully go-to-market and implement these ServiceNow products/solutions.Work closely and collaboratively with the Alliance and Channels Ecosystem (ACE) partner management teams in each geography to ensure visibility into which partner practices have been validated.Enhance the existing quality metrics to ensure there is a comprehensive set of KPI’s aligned to measure implementation quality across partner led implementations globally.Work with partners to develop their ServiceNow delivery practices and provide Alliance teams with insight into Partners who have validated Practices.Maintain, track, and report key metrics around Partner Practices including, targets and gaps, by major geographic area.Support escalations related to partner led implementations and drive remediation.Be recognized as a thought leader by the business unit, sales teams, and partner organizations.Present Executive level insights on partner implementations and related Practices

To be successful in this role you should have:

• 10+ years’ work experience with some specific experience managing or developing sales and delivery Practices either as a Partner or software vendor.
• A background working in software delivery organizations with domain expertise and understanding of relevant business use cases.
• Demonstrable experience in building or being part of the leadership of a delivery Practice, with an understanding of the key components of a successful Practice.
• Software industry domain expertise (preferably SaaS), and the ability to understand complex technology problems.
• Be a strategic thinker, who is execution oriented; ideally has experience driving cross functional programs or processes.
• Ability to build long term strategic, trusting relationships and work collaboratively with partner execs and GPC leaders across the ecosystem.
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbal and written, comfortable in both business and technical discussions.
• Self-starter who is adaptable and flexible, able to work and thrive in a highly dynamic environment.
• Strong team player and independent thinker
• Willing to travel at least 50%.

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