Full-Time Partner Success Manager

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities.

The Role

The Partner Success Team works with partner agencies to achieve their unique goals, ensuring optimal partnership from adoption to value realization.

The Partner Success Manager (PSM) is the primary point of contact, responsible for exceptional customer service within the Partner Success functions.

Location Options

• Mesa, AZ
• Lexington, SC
• Remote

What You'll Do

• Manage long-term partnerships with partner agencies, from post-sale to product launch and beyond
• Serve as the point of contact for assigned partners
• Advocate for assigned partner agencies
• Collaborate with sales, implementation, support, and product teams to ensure exceptional service delivery
• Focus on driving value, reducing churn, and supporting the renewal process
• Determine metrics, health scores, and KPIs for each account, in cooperation with the Manager of Partner Success
• Collaborate with sales, product, and marketing to support strategies and increase ROI

What You'll Bring

• Proficiency with Office 365, Microsoft Teams, and Salesforce
• 2-5 years of experience in customer success or customer experience, with preference for public sector experience
• Exceptional time management skills
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail
• Bachelor's degree in Business, Public Administration, or Computer Science (preferred)

Success Factors

• Strong desire for exemplary customer service
• Project management experience
• Public or civil public safety experience (preferred)
• Ability to prioritize and multi-task
• Data analysis experience
• Excellent communication skills for executive-level internal and external conversations

Nice to Have

• Experience with Gainsight software

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