Full-Time Payroll Supervisor

Sinch is looking for a Payroll Supervisor to oversee the Americas! The Payroll Supervisor will be responsible for managing and supervising for the US and Canada. This role involves ensuring accurate and timely processing of payroll, compliance with local regulations, and delivering exceptional service to our employees and stakeholders.

Responsibilities

Payroll Administration:

• Supervise and manage end-to-end payroll processing for employees across North America. Including accurate
• Ensure accurate and timely payroll delivery in compliance with local, state, provincial and federal regulations.
• Oversee payroll data management, including employee information, compensation changes, and deductions.

Compliance and Regulations:

• Stay updated with payroll regulations and tax laws in all relevant jurisdictions.
• Partner with HR, Finance, legal and other key internal partners to understand & protect the business and our employees.
• Ensure compliance with legal requirements, including wage and hour laws, tax regulations, and other payroll-related legislation.
• Validate and reconcile vital payroll-related filings, taxes, reports, and documentation in coordination with internal and external payroll vendors
• Lead system upgrades & updates and communicate to applicable parties as needed.
• Manage internal and external audits.

Team Management:

• Lead and mentor a team of payroll specialists, analysts and administrators.
• Provide guidance, training, and support to payroll team members to enhance performance and efficiency.
• Conduct performance evaluations and manage team development.
• Act as liaison between team members and Head of Payroll for issues, communications & team needs.

Process Improvement:

• Find opportunities for process improvements and implement standard methodologies to enhance payroll accuracy and efficiency.
• Develop and maintain payroll procedures and policies.

Employee Support:

• Address employee inquiries related to payroll, benefits, and deductions.
• Resolve payroll discrepancies and issues in a timely and professional manner.
• Ensure effective communication with employees regarding payroll-related matters.

Reporting and Analysis:

• Prepare and analyze payroll reports and metrics to support decision-making and financial planning.
• Provide regular updates and reports to senior management on payroll performance and compliance.

Requirements

• Degree or equivalent experience and/or professional certifications in Accounting, Finance or Administration or approved equivalent combination of education and experience.
• Certified Payroll Professional (CPP) designation, preferred
• Minimum of 10 years of payroll experience, with at least 3 years in a supervisory role.
• Historical experience in processing Year End activities.
• Extensive knowledge of multi-state and provincial payroll regulations and tax laws in the US and Canada.
• Proficiency in payroll software and systems including UKGPro (e.g., ADP, UKG, Oracle). 
• Proficient with MS Office Suite products, specifically Microsoft Excel, including pivot tables and v-lookup formulas
• Strong analytical and problem-solving skills with capabilities in process improvements, systems implementations, policy revisions.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment supporting payroll functions across multiple legal entities in a global capacity.
• Must be located in either Eastern Standard Time (EST) or Central Standard Time (CST)