Full-Time Principal Strategist - Inspire Value

ServiceNow is seeking a Principal Strategist to join the Inspire Value team within the Global Sales Strategic Accounts team. The team focuses on enhancing the customer experience to drive customer returns.

Responsibilities:

• Engage executives to manage industry-aligned digital transformation advisory engagements.
• Lead discovery workshops to understand customer goals and challenges.
• Document insights and recommend solutions to meet customer goals.
• Create high-quality deliverables, including multi-year roadmaps and business cases.
• Communicate and advise in individual and group settings.
• Collaborate with sales and customer success to develop account plans and sales strategies.
• Assess and prioritize accounts and strategies.
• Provide full lifecycle business outcome and value realization advice.
• Identify and lead the creation of new intellectual property (e.g., best practices, white papers).
• Improve current methods and frameworks.
• Work with ServiceNow teams to implement a business consulting approach.

Qualifications:

• 10+ years of relevant experience as a Management Consultant or customer-facing strategy manager with a technology vendor.
• Executive/leadership experience in digital transformation projects or enterprise software deployments (preferred).
• Experience in a major industry (e.g., Telco, Media, Retail).
• C-Level relationship development experience.
• Public speaking, meeting facilitation, and whiteboarding experience.
• Deep customer connections in assigned regions.
• Strong executive presence and humility.
• Analytical and financial experience.
• Collaborative work style.
• Ability to travel up to 40% of the time.

Compensation: $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation, and benefits.

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