Full-Time Process Excellence Manager

• Process Framework Development: Design and implement a scalable and sustainable business process framework that aligns organizational goals. This framework will focus on increasing efficiency, reducing waste, and improving overall quality across key business functions. Define and document standard operating procedures (SOPs) and best practices to ensure consistency and clarity across teams.
• Process Improvement & Execution: Lead the execution of key process improvement initiatives, ensuring that the framework is embedded across departments (e.g., operations, HR, finance, product development). Conduct process mapping and root cause analysis to identify bottlenecks, inefficiencies, and areas for improvement. Develop and lead process optimization projects using process excellence methodologies such as Lean, Six Sigma, or Agile.
• Training & Knowledge Sharing: Develop and implement training programs to educate and upskill teams on process excellence principles, tools, and best practices. Act as a subject matter expert (SME) in process excellence, providing coaching and guidance to departmental leaders and teams. Facilitate workshops and cross-functional meetings to foster a culture of continuous improvement and process optimization.
• Metrics & Performance Management: Define and manage a set of key performance indicators (KPIs) and metrics to monitor the success and impact of process improvements. Use data and metrics to measure the effectiveness of implemented processes, identifying areas for further optimization or recalibration. Provide regular reporting to the VP and other senior leadership on progress, success, and challenges of process excellence initiatives.
• Change Management & Stakeholder Engagement: Champion change management efforts to ensure smooth adoption of new processes and practices across teams. Work closely with senior leadership and functional managers to gain buy-in and alignment on process improvement initiatives. Influence and engage key stakeholders across various functions to ensure alignment with process excellence goals.
• Continuous Improvement Culture: Foster a culture of continuous improvement throughout the organization, ensuring that process excellence becomes embedded in everyday operations. Stay up to date with industry best practices, emerging trends, and process improvement tools to bring innovative solutions to the organization.

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