Full-Time Product Adoption and Enablement Lead

We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers. This role is integral to Now on Now’s Product Adoption and Customer Success strategy. You’ll influence company-wide partnerships with Digital Technology, Product, Engineering, and Customer Outcomes organizations, driving high product maturity and customer success engagements for all Now on Now efforts. Join a dynamic team driving innovation at the heart of ServiceNow’s strategic priorities.

This role focuses on aligning product adoption and success with the company’s revenue priorities and the commercial viability of Digital Technology innovations. We are looking for a highly experienced, strategic thinker, visionary, and influential facilitator with a deep understanding of ServiceNow’s products and a passion for leveraging the company’s products and platform to enhance collaboration and productivity.

Roles and Responsibilities

1. Execute the strategy for Now on Now’s product adoption, alignment with Customer Success, and the company’s broader revenue goals and objectives.
2. Lead efforts to identify, prioritize, and implement initiatives that maximize internal adoption of ServiceNow tools, leveraging data and user feedback to drive continuous improvement.
3. Influence the content strategy to align with company priorities.
4. Be the champion for the ServiceNow platform.
5. Be “all-in” on Customer Zero: Engage as a fully vested ServiceNow platform and product team member. Represent ServiceNow’s best interests while building strong relationships across stakeholder groups, serving as an ambassador of our product within the company, and driving customer success.
6. Collaborate closely with cross-functional teams to align efforts, ensuring a unified approach to market entry and expansion.
7. Develop and implement training programs to enhance user adoption and proficiency. Foster a culture of continuous learning and improvement.
8. Develop forward-looking product learning paths.
9. Upskill the speakers cross-functionally.
10. Own and drive the skills campaign for Now on Now.
11. Define and track key performance indicators (KPIs) to measure the effectiveness of go-to-market strategies, product adoption, and enablement. Track relevant feature adoption, pipeline influence, and enablement ratio.

What is the last date for applying to the job?

Which countries are accepted for this remote job?