Full-Time Product Adoption Lead

We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey. We love co-creating, using, and highlighting our own products.

This role is integral to Now on Now’s Product Adoption and Customer Success strategy. You’ll influence company-wide partnerships with Digital Technology, Product, Engineering, and Customer Outcomes organizations, driving high product maturity and customer success engagements.

Join a dynamic team driving innovation. This role aligns product adoption and success with revenue priorities.

Roles and Responsibilities:

• Execute the strategy for Now on Now’s product adoption.
• Lead efforts to identify, prioritize, and implement initiatives for internal adoption of ServiceNow tools.
• Influence content strategy to align with company priorities.
• Be the champion for the ServiceNow platform.
• Collaborate with cross-functional teams to align efforts and ensure a unified approach.
• Develop and implement training programs.
• Develop forward-looking product learning paths.
• Own and drive the skills campaign.

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