Full-Time Regional Vice President, Inside Sales

Exciting opportunity to lead a team of Inside Sales Managers managing a remote team of Welcome Advisors (WAs).

Welcome Advisors are inside sales representatives in a call center environment responsible for:

• Delivering initial consultations with families on senior care options.
• Referring senior living communities and homecare agencies.
• Providing high-quality details about family searches.
• Following up with sales teams.

This role requires:

• Analytical and sales skills
• Commitment to seamless consumer experience
• Cross-functional collaboration

Key Responsibilities Include:

• Supervising salesforce compensation, targets, and incentives
• Driving sales to achieve move-in goals
• Managing and leading teams to meet/exceed funnel metrics
• Leading and supporting Regional Manager Team
• Directing sales territory evolution
• Monitoring and analyzing sales performance
• Ensuring sales reporting accuracy
• Recommending report revisions and developing new tools
• Building salesforce growth scenarios
• Coordinating sales forecasting, planning, and budgeting
• Managing customer complaints
• Managing customer relations (calls, webinars, meetings)
• Hiring, recruiting, training, and coaching
• Managing HR issues
• Implementing new systems, programs, and processes
• Collaborating with development team on new technology
• Collaborating with learning & development on training
• Quarterly overnight travel for divisional/organizational meetings; local travel to community customers

Requirements Include:

• Four-year college degree
• Senior leadership experience in a call center
• Understanding of call center metrics and KPIs
• 10+ years progressively responsible sales experience (B2C or SMB)
• Proven track record of exceeding targets
• Strong problem-solving, analytical, and collaboration skills
• Project management skills
• Excellent customer service, training, and inspiration skills
• Ability to work with multiple customers
• Clear action plan development
• Excellent written and verbal communication, presentation skills
• Flexible schedule (nights & weekends)

What is the last date for applying to the job?

Which countries are accepted for this remote job?