Full-Time Retail Business Director

• Leadership, Management, and Development: Lead, inspire, and coach Boutique Managers to achieve Dior's priorities, promoting a culture of accountability while empowering them to operationalize at boutique level.
• Oversee recruitment, onboarding, and development of boutique teams. Build boutique team bench strength through career development and succession planning.
• Nurture the boutique community, fostering an inclusive and collaborative environment that promotes continuous improvement and best practices sharing.
• Partner with HR to uphold performance management guidelines and address policy violations.
• Partner with Retail Innovation and Excellence to build out and host retail leadership meetings (weekly, monthly, annually).

• Business Development & Sales: Oversee the business of all retail boutiques, focusing on driving sales / profitability through elevated client experience and service.
• Monitor store KPIs, identify opportunities, and partner with boutique leadership to implement action plans to exceed targets.
• Manage by-door P&Ls, aligning resources with budgets and performance. Participate in budgeting and strategic development, boutique by boutique.
• Stay informed of market and competitor trends, share consolidated intel with relevant cross-functional teams. Contribute insights to assortment planning for competitive retail offers. Raise boutique openings, remodels, and market expansion opportunities.
• Support omni-channel growth strategy: collaborate with Field, Operations, CRM, and IT teams to ensure a seamless experience between all channels.
• Continuously rethink business practices with an eye to retail productivity, profitability, and client experience & provide feedback to cross functional teams.

• Client: Support implementation of client strategy to deepen relationships, drive loyalty, and achieve commercial targets.

• Operations: Be the voice of the boutiques. Filter communications between boutiques and corporate teams, requesting resources, removing obstacles, and driving overall workplace experience improvements for boutique teams.
• Support compliance on operational policies and procedures, including workplace safety and regulatory guidelines.
• Manage and support multiple boutique openings per year.

• 5+ years managing multiple US-based boutiques at once. Luxury beauty or fashion boutique experience a plus.
• Proven track record of launching new store openings with experience building, implementing, and iterating on new processes from the ground up.
• Strong commercial leadership, communication, organizational, presentation, and follow-through skills.
• Strong interpersonal skills with an emphasis on building partnerships, managing conflict, and influencing others.
• Ability to motivate people, instill accountability, and achieve results.
• Proven record in coaching and developing people to improve performance and achieve professional goals.
• Experience in results-oriented, high-growth environments with agile, resourceful capabilities.
• Strong knowledge of KPIs, P&L management, and operational standards.
• Experience with operations systems a plus.
• Candidate must be available to work in New York City.
• Able to work a full-time, but potentially varied schedule including nights, weekends, and holidays as needed.
• Required 60% in-store presence (3 days in-store, 1 day office, 1 day remote).
• Up to 60% travel required, with the ability to travel for substantial periods of time and at short notice.

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