Full-Time Revenue Operations Manager

We’re seeking a sharp, strategic, and data-driven Revenue Operations Manager to join our growing Media and Research organization.

Reporting directly to the Head of Commercial, Global Media, this role is critical to aligning and optimizing how we acquire, retain, and grow client relationships across our syndicated research, advanced advertising, and data businesses.

You’ll work across Sales, Marketing, and Finance teams to develop a unified strategy for revenue growth – supporting everything from pipeline generation to renewal optimization.

If you’re passionate about building structure, systems, and insight around revenue in a content- and data-driven environment, this is your seat at the table.

Responsibilities

1. Sales & Renewal Strategy: Partner with the Head of Commercial to design and operationalize strategies for new sales (subscriptions, custom research, DaaS and media buys) and customer retention. Build and maintain scalable processes around territory planning, opportunity management, media calendar coordination, and renewal workflows. Support go-to-market strategy for new products, research reports, and media formats by providing operational input and readiness planning.
2. Forecast Management: Drive excellence in forecast management to ensure sustained, predictable growth across all business units. Coordinate weekly forecast calls to track the status of sales pursuits.
3. KPI Development & Performance Monitoring: Define and manage key performance indicators across all revenue lines (advertising, sponsorship, research, and subscriptions) – new sales and renewals. Create reports and dashboards to provide insights into business health, areas for improvement, and present recommendations to sales leadership. Develop dashboards and analytics to track performance across the full revenue lifecycle – from lead gen and proposal stage through contract execution and renewal. Identify performance gaps or opportunity areas and drive data-driven recommendations to optimize sales and account management efforts.
4. Revenue Reporting & Forecasting: Own consolidated revenue reporting across business lines, ensuring accuracy and transparency for executive and board-level stakeholders. Develop and maintain forecasting models for new business and renewals, integrating data from Microsoft Dynamics, Salesforce, finance systems, and marketing tools. Support quarterly and annual planning cycles with revenue insights and scenario modeling.
5. Process, Systems & Tools: Must be adept at Microsoft Dynamics and PowerBI as well as Salesforce. Ensure process consistency across teams and that data capture enables accurate forecasting, attribution, and performance analysis. Collaborate with finance and Product/research operations to ensure alignment of sales efforts with production timelines and deliverables.

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