Full-Time SA&I Global CX Commercial Lead

Strategic Leadership Role: Responsible for developing the Strategic Analytics and Insights team's Customer Experience and User Experience (CX/UX) business globally, acting as a Brand Manager to drive profitable revenue growth, representing VOC, and creating awareness of your portfolio internally and externally.

Reporting Structure: Reports to the global Consumer & Insights Practice lead.

Core Responsibilities (Profitable Revenue Growth):

• Own global portfolio revenue and cost OP, driving long-term profitable growth.
• Understand portfolio profitability and improve Practice profit profile via product mix.
• Craft client engagement plans alongside global Account Directors for selected HQ target clients.
• Serve as senior leader on Global RFI/RFP engagements (working across SA&I and NIQ for a unified response).
• Involve in proposal development and E2E sales process for top clients.
• Build Practice/Product's Go-to-Market plan, partnering with global GTM, sales enablement, product marketing, regional SMEs, and training teams.
• Own global Practice/Product sales SME communities.
• Explore alternative use cases for existing product capabilities.
• Adapt Practice sales framework to new vertical needs.
• Collaborate to create standard SOW documentation.

Voice of Client:

• Partner with Product Leadership to give input for product development.
• Prioritize using Business Cases with quantified revenue potential.
• Collaborate with Client Advisory Boards and Internal Advisory Board.
• Collaborate on rate cards reflecting pricing strategy.
• Partner to build a Charter Client program.
• Evaluate potential partners.

Brand Management:

• Articulate Practice offerings and unique value proposition.
• Create Practice sales linked to use cases.
• Build buyer persona profiles and objection handling playbook.
• Generate buyer persona database.
• Create playbook for client case studies.
• Drive sales strategy in partnership with product marketing and regional sales leaders.
• Maintain Practice product/technical knowledge.
• Support Regional Bootcamps.
• Serve as corporate expert.
• Seek speaking opportunities.
• Maintain an active LinkedIn presence.

Core KPIs:

• Meet monthly & quarterly revenue targets.
• Increase sales conversion rate and reduce sales cycle time.
• Increase RFP participation and win rate.
• Increase participation in Advisory Boards.
• New partnerships development.
• Increase internal and external product awareness.
• Increase SOV in media and regional events.

Skillsets:

• Strong sense of urgency and accountability.
• Proven experience in leading teams.
• Experience in driving organizational transformation.
• Strong client relationship skills.
• Strong problem-solving and critical thinking skills.
• Strong communication skills.
• Strategic thinking and vision.
• Understanding of dependencies.
• Strong project management skills.
• Expertise in CX/UX.
• Global research background.
• Knowledge in sales processes (Tech & Durables, Retail, CPG).
• Knowledge of NielsenIQ products/services.
• Strong analytical skills.

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