Full-Time Sales Manager - Digital and User Centered Design

About NEC Digital Studio: We believe in design practices that make the world more human. We put people at the center of services, positively changing their experiences. Everything we design is made for life.

Our Mission: Empower organizations to be more effective, inclusive, and sustainable, through intelligent, integrated, and intuitive tools, systems, and experiences.

Our Specializations: Evidence-led solutions, working with diverse user groups, participatory co-design, ethical research, accessibility, and digital inclusion.

Sales Manager Responsibilities:

• Achieve sales targets for NEC Digital Studio.
• Deliver order intake with forecast predictability and revenue recognition.
• Represent NEC at C-Suite and senior stakeholder meetings.
• Develop target accounts and build relationships.
• Identify and shape opportunities to increase win probability.
• Lead, coach, and mentor a multi-disciplinary team.
• Review and qualify new business opportunities, assign to sales leads, manage bids.
• Work with Executive Directors for approvals.
• Enhance Go-to-Market offerings with product/strategy.
• Enhance marketing and ensure customer satisfaction.
• Support successful project delivery.

Sales Targets: Achieve TCV & GM targets, individual contribution, team target, and in-year revenue forecast, aligned with the Mid-Term Plan.

Pipeline Development: Develop pipeline, risk profiles, territory plans, campaign plans (e.g., DcfH2), account plans for major accounts, new name opportunities, and engagements to shape tenders.

Bid Qualifications/Management: Attend sign-on boards, provide timely briefings to CCO on bid progress/deal status, ensure sufficient bid planning time, agree win price with CCO, coordinate with bid team for document preparation, and conduct red team reviews.

Functional Escalation & Team Management: Adhere to NEC processes, ensure CRM accuracy, achieve revenue predictability, manage customer-facing time (minimum 30% customer contact time), complete re-signs, track progress towards closure, provide daily updates, weekly deal sheets, monthly reports, and address risks and operations issues.

Forecast Management: Ensure correct forecast to the business, accuracy of revenue recognition, allocate management judgments to deals/individuals, forecast deals needing signing, update the Tracker sheet.

Team Development: Provide coaching and mentoring, ensure completion of mandatory compliance modules.

Skills & Experience Required:

• Experience leading multi-disciplinary teams.
• Experience owning sales targets and managing a team with a sales target.
• Credibility in delivering transformation of central government digital services.
• Understanding of user-centered design, service design, and GDS.
• Ability to set work programs, meet tight timescales, and multitask.
• Understanding of Public Services procurement in the UK.

Technical Skills: Microsoft Office Suite, ITIL, CRM system experience.

Additional Information:

• Excellent written and verbal communication skills.
• Experience in managing multi-million-pound bids and shaping bids.
• Understanding of sales methodologies (e.g., Plan to Win, Blue Sheet, TAS).
• Proven ability to identify win themes and perform SWOT analysis on bids.
• Strong understanding of the digital/UCD market.
• Excellent attention to detail and organizational skills.
• Possession of a valid UK driving license.
• Good commercial and contractual experience (desirable)
• Understanding of UK Government Framework Agreements (desirable)
• Experience in a similar role (desirable)
• Line management experience (desirable)

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