Full-Time Sales Order Processing Specialist

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
 
 Key Responsibilities and Outputs:

• Process external customer purchase orders, signed Order Forms or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Provide first hand support to sales, resellers/partners, finance, product support teams globally
• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
• Perform other administration duties and projects as assigned

 Proven characteristics for success:

• Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work independently and perform under pressure
• Action-oriented mindset
• Ability to change/adjust direction with little or no notice

Essential:

• High level of computer literacy
• High Level of attention to detail
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Must be able to effectively prioritize, multi task and work well as part of a team
   

Preferred:

• 2-3 years’ experience (preferred) in order processing, customer service or related experience  order processing, customer service or related experience 
• Previous experience with SalesForce and Netsuite