Full-Time Senior Account Manager

• Performs outbound renewals activities such as cold calling new contacts within customer accounts, discovering and educating new stakeholders, lead follow-up, renewals qualifications for existing customers.
• Utilize Salesforce to forecast and track all renewals activities.
• Maintains contact with customers in an assigned territory to ensure customer satisfaction, issue resolution, and cross-sell opportunities for TrustArc’s product portfolio.
• Leverages internal resources to educate customers on new services and products.
• Builds relationships and effectively communicates with services team.
• Develops a quarterly business plan and renewals strategy for assigned accounts.
• Conducts regular one-on-one reviews with Renewals Manager to review forecasts, activity performance, training and development requirements.

• 5+ Years in account management in the SaaS/and or software and consulting markets.
• Proven ability in delivering against sales/quota targets.
• Ability to influence others to achieve results.
• Experience in managing complex accounts with multiple stakeholders.
• Proven track record of growing existing account base.
• Problem solving skills - Excellent communication skills.
• Results driven.
• Attention to detail and time management a must.

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