Full-Time Senior Customer Success Manager

Attentive is the AI-powered mobile marketing platform transforming how brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands, Attentive ensures enterprise-grade compliance and deliverability.

Who we are looking for:

We are seeking an experienced customer success professional to join our team as a Senior Customer Success Manager.

Responsibilities:

• Take ownership of relationships with strategic clients, leading program strategy in a consultative and data-driven manner.
• Run all facets of client acquisition and messaging programs, owning the customer relationship throughout the lifecycle, working closely with Sales, Technical Account Managers, and New Product Specialists.
• Responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand customer use of Attentive products.
• Represent Attentive at in-person meetings and events.
• Gain confidence of and cement relationships with customers throughout the entire account lifecycle (goal-setting, value delivery, account growth, new product adoption, and renewals).
• Deliver a consultant perspective in all customer interactions.
• Lead and present at customer meetings (in-person and video conference).
• Analyze customer usage to form accurate forecasts, manage renewal pipeline risks, and develop resolution strategies.
• Lead discussions with customers to identify new product interests and integration needs, translating feedback into product requirements.

Qualifications:

• 5+ years of CS or Account Management experience (ideally at a marketing/software company).
• Strong understanding of growth and retention techniques.
• Experience working closely with engineering and product teams.
• Comfortable learning new software.
• Experience navigating complex work processes, tight timelines, and changing teams.
• Extremely detail-oriented and organized.
• Experience with Salesforce or related CRM tools.
• Interest in software and entrepreneurship.

Benefits:

• Competitive perks and benefits.

What is the last date for applying to the job?

Which countries are accepted for this remote job?