Full-Time Senior Director, Multiple Dwelling Units

• Market Strategy and Execution:
  • Drive thought leadership and execution in providing telecommunications services to MDUs
  • Develop and implement sales strategies specifically tailored to the MDU market segment
  • Conduct market research to identify potential MDU opportunities and understand market trends, competition, and customer needs
• Partnership and Relationship Management:
  • Establish and maintain relationships with property managers, owners, and developers to secure access agreements and partnerships
  • Develop and nurture relationships with key stakeholders within MDUs to ensure customer satisfaction and long-term partnerships
  • Negotiate terms and conditions of service agreements with MDU property owners and managers
• Operational Coordination and Implementation:
  • Partner with the operations team to build business cases for expanding the network to profitable MDU units
  • Coordinate with internal teams (e.g., installation, engineering, customer service) to ensure the timely and efficient deployment of services to MDUs
  • Oversee the implementation process, ensuring that all installations meet quality standards and timelines
  • Address and resolve any issues or concerns raised by property managers or residents in a timely and professional manner
• Contract Administration and Management:
  • Oversee the administration and management of contracts, ensuring all terms are adhered to and properly documented
  • Ensure that all service agreements are in compliance with company policies and regulatory requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field; MBA or advanced degree preferred
• 10+ years of experience in sales, business development, or a related field, with at least 5 years in a senior leadership role
• Proven experience in the MDU market and a deep understanding of telecommunications services.
• Strong strategic planning and market research skills
• Excellent negotiation, communication, and relationship management skills
• Demonstrated ability to lead cross-functional teams and coordinate complex projects
• Experience with contract administration and management
• Strong problem-solving skills and the ability to address and resolve issues effectively
• Experience in the telecommunications industry is highly desirable

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