Full-Time Senior Director, Renewals
QAD, Inc. is hiring a remote Full-Time Senior Director, Renewals. The career level for this job opening is Senior Manager and is accepting undefined based applicants remotely. Read complete job description before applying.
QAD, Inc.
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QAD is seeking a dynamic and strategic Senior Director of Renewals to lead our global renewals organization. Reporting to the VP of Customer Success, this role will own the development and execution of the renewal strategy to ensure high customer retention, revenue optimization, and operational excellence.
The ideal candidate has deep experience in SaaS, a proven track record in leading high-performing renewals or account management teams, and a strong understanding of customer lifecycle and commercial levers.
Strategy & Leadership
Develop and lead the global renewals strategy to drive consistent execution across regions, ensuring high retention and expansion rates.
Collaborate with Sales, Customer Success, Finance, Legal, and Product to align renewal motion with broader company goals.
Partner with the VP of Customer Success to refine the renewal journey, influencing product and pricing strategies to reduce churn and increase customer lifetime value.
Team Management
Build, mentor, and lead a high-performing team of renewal managers and specialists, including regional leaders.
Foster a culture of accountability, customer-centricity, and continuous improvement.
Operational Excellence
Define and implement scalable processes and systems (e.g., Salesforce, Gainsight) to manage and forecast renewals accurately and efficiently.
Develop and track key performance metrics (e.g., GRR, NRR, churn, renewal velocity) to assess team and program performance.
Establish playbooks and best practices for negotiation, objection handling, and at-risk renewals.
Customer Advocacy & Value
Ensure the renewals team engages customers in value-based conversations, working closely with Customer Success to surface outcomes and resolve blockers.
Represent the voice of the customer in internal discussions around product, support, and commercial terms.
Revenue Growth
Identify expansion opportunities and coordinate with Sales and Customer Success to capture them as part of the renewal cycle.
Leverage data insights to develop proactive renewal risk mitigation strategies and upsell motions.