Full-Time Senior Group Sales Manager

Summary of Responsibilities: Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Exceed personal sales room revenue booking goals: monthly, quarterly and yearly in each of the following categories: Group room, group rental revenue, group catering, prospecting, site inspections, personal sales calls, entertainment
• Actively identify, qualify and solicit new business within the territory assigned
• Respond to and manage complex incoming opportunities in a timely manner
• Develop monthly sales strategy and action plans
• Perform weekly sales calls and client entertainment
• Organize and host a Familiarization trip
• Utilize Opera sales system in compliance with Accor brand standards. Develop and compile a contract
• Develop key and developmental accounts for hotels that will generate long-term business partnerships. Strengthen relationships with existing customers
• Keep accurate records of potential customers & follow through on all potential business
• Quote and negotiate prices within established parameters
• Develop rapport with relevant Fairmont Global Sales Office(s), Bermuda tourism office and key partners in travel
• Participate in Accor territory sales events and trade shows, involve preparation of events, invitation of clients and facilitation of event
• Stay familiar with industry trends, economic trends, supply and demand in the market. Learn competitor strengths and weaknesses
• Think strategically and maximize group potential. Utilize meeting space for meetings and events
• Attend all required internal and brand meetings. Participate in on-going brainstorming sessions
• Develop and maintain close and effective working relationships with all supporting departments
• Coordinate with conventions services on groups involving rooms and banquet revenue
• Adhere to all Accor sales standards
• Maintain positive relations with all Guests, Vendors, Colleagues
• Overnight travel may include weekends to conduct ongoing sales calls to clients
• Manage and share one coordinator with other Sales Managers
• Participate in hotel committees
• Perform other duties and projects as assigned

Qualifications:

• Experience in the NYC market strongly preferred
• At least five years hotel group sales management experience in a luxury Hotel environment
• Results-oriented, highly motivated individual with a positive attitude
• Degree in Business Management, Sales or equivalent experience preferred
• Proven ability to work effectively in a demanding and fast-paced environment
• Proven ability to work cohesively as part of a team
• Proven ability to focus on guest needs, remaining calm and courteous
• Ability to act independently and work with minimal supervision
• Ability to work as a team while negotiating and communicating effectively
• Excellent written and verbal communication skills
• Computer literacy (Outlook, Microsoft Word, Excel, PowerPoint)
• Property Manager experience preferred
• Ability to travel and work non-traditional hours
• Maintain a suitable home office environment

Physical Aspects of Position:

• Sitting 6-8 hours a day
• Light Activity
• Travel

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