Full-Time Senior Key Account Manager

Senior Key Account Manager

• Proactively manage a portfolio of accounts through building customer relationships by understanding their business needs.
• Qualify and develop new business opportunities within your portfolio of accounts from initial enquiry and building relationships to meet the client needs and enable Insights to maximise potential business opportunities.
• Nurture clients to enable long-term relationships and enhance customer loyalty.
• Work collaboratively across teams globally with a knowledge of overall business strategy and goals.
• Consistently providing a legendary customer experience thereby achieving revenue and contribution targets.
• Plan and prioritise sales activities and towards achieving agreed business goals, maintaining contribution levels, margins and managing productivity output.
• Ensure client information is up to date and accurate by using D365 activities tools and systems.
• Manage pre and post workshop logistics, liaising closely with wider departments - Delivery team, Client Services, Legal, Finance etc.
• Follow the process steps outlined in the EPS program in a consistent and accurate manner.
• Use strong communication skills and telephone presence to build a rapport with clients and internal contacts and provide legendary customer experience.
• Work as part of a team to manage the full Key Account portfolio of accounts.
• Prioritize investment of time in accounts and invest time proactively in maximizing the value of the portfolio.
• Build engaged relationships with clients, bringing value and insight to their Learning Strategy.
• Be adept at positioning the value of Learning Journeys and multi-stage projects.
• Demonstrate value to clients through a thorough knowledge of Insights methodology, resources, solutions, and services.
• Prioritize competing demands to make best use of time to meet deadlines and targets.
• Demonstrate professional business judgement and strong organisational, analytical, and problem-solving skills.
• Mobilize internal resources at the right times in the client relationships.

Experience in:

• Building, managing, and maintaining strong relationships.
• Building networks of contacts inside a client organization.
• Leveraging successes to drive additional and ongoing business in a key account.
• Excellent presentation and communication skills with a keen eye for detail.
• Proven experience of interacting with clients in a sales/customer services environment.
• Strong capability and experience in Social Selling with experience in LinkedIn Sales Navigator.
• Experienced in the learning and development and/or consulting related industries.
• Strong organisational skills, with an ability to manage your own workflow.
• Solid and proven office administration and CRM experience.
• Good IT skills particularly in MS Word, Outlook, Excel and PowerPoint.

What is the last date for applying to the job?

Which countries are accepted for this remote job?