Full-Time Senior Manager Customer Engagement

The Customer Engagement Sr. Manager, reporting to the Senior Director of Marketing Operations Excellence, plays a vital role in supporting the cross-franchise operational needs of Sobi North America.

Key Responsibilities:

• Overseeing the Sponsorship Approval Process
• Managing Speaker Bureau Operations
• Overall Congress management

Sponsorship Approval Oversight:

• Manage the regional sponsorship process and external engagement process to ensure compliance and efficiency
• Provide strategic vendor management to maintain system functionality and ensure sponsorships are executed and reconciled effectively
• Oversee and participate in user training and refresher sessions to support process adherence

Speaker Bureau Operations:

• Ensure strategic vendor management to align with cross-functional team expectations and operational excellence
• Lead and launch the annual Speaker Bureau Initiation process, ensuring smooth execution and alignment with organizational goals

Congress Management:

• Project manage top-tier North America Sobi congresses, ensuring seamless execution
• Provide strategic project management support for lower-tier congresses across various Therapeutic Areas
• Manage vendor partnerships, ensuring effective coordination with booth/logistics vendors
• Serve as the primary point of contact for Sobi NA Congress logistics and execution

Strategic Marketing Operations Support:

• Share industry best practices and innovative solutions with stakeholders to drive operational excellence
• Identify opportunities to enhance efficiency, implement best practices, and optimize processes

Personal Attributes:

• High level of emotional intelligence, as demonstrated in strong relationships with a wide range of internal and external stakeholders
• Ability to prioritize and multi-task in a fast-paced environment, meet deadlines, and communicate potential conflicts to leadership
• Works with a sense of urgency, efficiency, and attention to detail
• Operates with productive and agile decision making
• Self-starter, with the ability to think creatively and with solid problem-solving skills
• Experience working collaboratively with cross-functional groups to achieve common goals
• Demonstrates critical, creative thinking and problem-solving skills, and the ability to produce clear and concise written and verbal communications
• Excellent interpersonal skills and has ability to influence stakeholders

Experience:

• 4-6 years of experience in a pharmaceutical/biotech company, focus in Marketing Operations a plus
• Proficiency working with advertising and promotional process
• Proficiency working in regulated operations environment
• Congress management experience is strongly preferred
• Solid project management experience

What is the last date for applying to the job?

Which countries are accepted for this remote job?