Full-Time Senior Manager, Customer Engagement Strategy and Operations
ServiceNow is hiring a remote Full-Time Senior Manager, Customer Engagement Strategy and Operations. The career level for this job opening is Senior Manager and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
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The Customer Engagement team partners with executives on our 360-degree approach to customer, partner, and internal employee engagements.
This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale Digital Technology teams' impact by creating and executing a customer engagement strategy.
What you get to do in this role:
- Own the Customer Engagement strategy: Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with.
- Optimize the process for the Practitioner with customers end-to-end.
- Attend customer meetings and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
- Deepen strategic customer/partner relationships.
- Help define how slides and visuals will enhance a narrative or customer story.
- Develop key metrics and capture and study data to continuously improve the impact of Practitioner customer engagement.
- Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement.
- Contribute to codification and sharing of best practices.
- Build a foundation to scale events and speaking opportunities.
- Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement.
- Create and execute an events engagement strategy while partnering closely with cross-functional teams.
Key accomplishments will include: securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed, and securing customer-led speaking engagements that highlight ServiceNow.
To be successful in this role, we need someone who has: 8+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry.