Full-Time Senior Manager of Technical Account Management

• Strategic Leadership
• Lead and scale a team of Technical Account Managers focused on high-value clients.
• Develop a TAM strategy including customer onboarding, technical health reviews, success plans and escalation management.
• Partner with Sales, Product, Engineering, and Support teams to align with customer priorities and outcomes.
• Define detailed Feature Requirements and Statements of Work (SOWs) for custom engagements and integrations.

• Customer Engagement
• Be an executive sponsor and escalation point for high-stakes financial clients.
• Guide technical relationship management with important accounts, ensuring clients use the full potential of our APIs, platforms, and data services.
• Maintain executive relationships with key customers to ensure ongoing satisfaction and retention.
• Monitor and improve client health, mitigate risk, and promote renewals and upsells through technical insight.
• Support customer renewals and expansion opportunities by identifying technical blockers and aligning roadmap priorities.

• Operational Excellence
• Define and track performance metrics (CSAT, NPS, onboarding velocity, support responsiveness) and use insights to increase team efficiency and customer outcomes.
• Build scalable processes and frameworks to support a diverse client base with varying technical and regulatory complexity.
• Ensure documentation and knowledge sharing across client implementations and technical support for workflows.

• Team Development
• Recruit, mentor, and develop an impressive team of TAMs with technical and financial services knowledge.
• Create a culture of learning, accountability, and client advocacy within the team.
• Manage a training and upskill plan to ensure the TAM organization is always up to speed on Experian and Client technology and can lead client technical conversation.
• Provide coaching that empowers the team to support clients in high-compliance, security-sensitive environments.

• 8+ years of experience in technical client-facing roles
• 5+ years in leadership capacity.
• Experience in financial industry.
• Leadership, team building, and people development skills.
• Deep technical knowledge in relevant domains (e.g., Cloud infrastructure, API, Security, SaaS platforms, Mulesoft, Salesforce, and AWS)
• Experience managing enterprise client relationships in a high-stakes, regulated industry.
• Bachelor's degree in computer science, Information Systems, or related field.

What is the last date for applying to the job?

Which countries are accepted for this remote job?