Full-Time Senior Manager - Solution Engineering
Freshworks is hiring a remote Full-Time Senior Manager - Solution Engineering. The career level for this job opening is Senior Manager and is accepting San Mateo, CA based applicants remotely. Read complete job description before applying.
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Freshworks
Job Title
Senior Manager - Solution Engineering
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
San Mateo, CA
Salary
YEAR $163200 - $234600
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Job Details
Let's face it. Most people hate the software they use at work. At Freshworks, we pride ourselves on building powerful, sophisticated software that's fun and easy to use.
As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high-performing, field-based teams.
Your day-to-day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our team, helping design new business/cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team, and growing the business.
You will be a player-coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers.
About you:
As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high-performing, field-based teams.
Your day-to-day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our team, helping design new business/cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team, and growing the business.
You will be a player-coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers.
About you:
- You have experience in Customer Experience (CX), CRM, Contact Center, or adjacent domains in a pre-sales leadership role
- You bring a deep understanding of how modern customer experience technologies can drive loyalty, retention, and satisfaction.
- You lead from the front, not from a spreadsheet
- You know how to scale both people and programs
- You are a CX technologist and a customer advocate
- You are a playbook builder and story crafter
- You sell vision, not just features
- You thrive in fast-paced, high-growth environments
- You are a people-first leader
- Minimum 3 years of experience leading Solution Engineering teams, with a strong focus on Customer Experience, CRM, or Contact Center platforms
- Proven ability to influence senior CX, COO, and CIO stakeholders and to lead strategic conversations tied to customer outcomes
- 7-10 years of relevant pre-sales or industry experience in the CX or SaaS domain
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Manager - Solution Engineering at Freshworks is
28th of July 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Mateo, CA
] applicants. .
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