Full-Time Senior Service Chain Operations Manager

• Operational planning and strategic specifications for service provision.
• Manage multiple Service Chains for the customer including costs.
• Accountability for E2E customer delivery and service quality.
• Work closely with the portfolio owner to optimize service delivery.
• Provides solution approval (costing and TT approach) within deals.
• Accountable for Customer-impacting projects, including T&T.
• Agreement on efficiency improvement measures with Deliveries.
• Escalation management.
• Quality Monitoring at Delivery unit level.
• Regular communication with delivery, suppliers, and customer.
• Technical management and coordination of interdisciplinary project teams.
• Development of global conceptual and interdisciplinary cooperation strategies.

• Fluent German and English.
• Understanding about Portfolio items.
• Technical understanding about Cloud and DSM.
• Experience in managing an international team.
• Expertise in billing, preferably T-Systems solution.
• Good networking in cloud services and/or public cloud community.
• Extensive experience with business processes and analysis.
• Strong technical leadership and methodological skills.
• Analytical, solution-oriented approach.
• Basic understanding of employee motivation.
• Very good presentation skills and confidence.
• High level of communication skills and customer orientation.
• High level of commitment, flexibility and resilience.
• High resilience and adaptability to dynamically changing processes.
• Willingness to travel nationally and internationally.
• Agile methodological and tool skills.
• Outward-looking mindset.

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