Full-Time Senior Solutions Enablement Manager

This role is an integral member of ServiceNow’s Global Learning and Development (GLD) team. This is a sales enablement role responsible for empowering our field sales organizations with product and solution knowledge.

Successful candidates will understand solution-selling, and drive content development, deployment and learning experiences. This role requires cross-organization collaboration.

Responsibilities include but are not limited to:

• Execute solution learning strategy, framework, methodologies, and processes across various customer-facing roles.
• Gather requirements, develop enablement for multiple platforms (eLearning, vILT, workshops, etc.), and work with the Instructional Design team.
• Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle.
• Partner with global and regional sales programs and GTM teams to execute enablement programs.
• Partner with Sales Onboarding team to identify and fill solution enablement needs for new hires.
• Continual optimization of solutions enablement programs.
• Develop and execute learner adoption and engagement programs.

To be successful, you must have experience in leveraging AI in work processes, experience with solution selling, and sales onboarding. You must also have a strong understanding of product marketing and product development, the ability to create and deliver product and solution enablement, knowledge of sales enablement methodologies, and collaboration across the Enablement organization. You must also be proactive, self-motivated, and self-directing, able to influence stakeholders, communicate clearly, and possess a growth mindset.

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