Full-Time Senior Technical Account Manager

We are looking for a Technical Account Manager to join our team. This role bridges the gap between technology and business needs, combining technical account management and sales engineering skills. In this senior position, you will design Tier 1 solutions, provide deep integration expertise, and gather clients' comprehensive business and technical requirements.

Responsibilities:

• Solution Design: Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards.
• Integration Expertise: Offer advice on system integrations, ensuring smooth interoperability with clients' existing systems.
• Business Analysis: Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements.
• Partner Collaboration: Work with internal and external teams to ensure projects are delivered and meet client expectations.
• Client Engagement: Serve as an important liaison with the client throughout the project lifecycle. Keep up with industry trends and share insights with clients.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles.
• Knowledge of software development, integration technologies, and system architecture.
• Experience with SaaS, cloud, and web application design.
• Experience with SDLC and Agile project management methodologies and tools.
• Experience in credit services, banking/financial services, insurance, decision analytics, or consumer services is a plus.

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