Full-Time Servicing Voice Vendor Relations Manager
Goodleap is hiring a remote Full-Time Servicing Voice Vendor Relations Manager. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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About GoodLeap:GoodLeap delivers financing and software for sustainable solutions (solar, batteries, HVAC, etc.). Over 1 million homeowners benefit from its technology. Thousands of professionals use GoodLeap's platform to improve efficiency and streamline operations.
Summary:The Servicing Voice, Vendor Relations, and Performance Manager oversees vendor relationships, manages performance metrics, and ensures effective communication with third-party agencies. This role evaluates vendor performance, operational processes, and servicing strategies to drive efficiency, compliance, and quality.
Essential Job Duties and Responsibilities:
- Oversee vendor performance via monitoring metrics, data analysis, and service agreement compliance.
- Develop and maintain performance scorecards for vendors and agencies.
- Evaluate servicing strategies and processes to recommend improvements based on data.
- Maintain communication with agencies and internal teams to ensure alignment and issue resolution.
- Collaborate with departments to implement initiatives driving performance and excellence.
- Analyze performance trends to optimize processes and enhance outcomes.
- Provide regular and ad-hoc reports (including data visualizations) to stakeholders.
Required Skills, Knowledge and Abilities:
- Minimum 3 years managing vendors/agencies, evaluating performance, ensuring compliance, and building relationships.
- Bachelor's degree or equivalent experience preferred.
- Proven ability to analyze metrics, assess effectiveness, and recommend data-driven improvements.
- Strong written and verbal communication skills for collaboration with vendors, internal teams, and stakeholders.
- Experience developing and maintaining KPIs/scorecards for vendor performance.
- High attention to detail and accuracy in data analysis, report preparation, and strategy execution.
- Strong organizational and time management skills.