Full-Time Solutions Engineer

LucidLink is a fast-growing startup enabling instant, secure data access. Solutions Engineers (SEs) partner closely with Account Executives and customers during pre-sales and proof of concept stages.

Key Responsibilities:

• Become a subject matter expert on LucidLink Filespaces.
• Collaborate with the internal sales team.
• Uncover customer challenges and document them.
• Present LucidLink's value, not just features.
• Accurately track proof of concepts.
• Collaborate with Marketing, Product, and Support.
• Answer customer questions and offer best practices.
• Analyze customer usage to recommend optimizations.
• Provide support to customers from pre- to post-sales.
• Occasional travel for events and team gatherings.

Required Skills:

• Technical proficiency: Explain SaaS software platform value and technical aspects.
• Communication skills: Present complex information clearly.
• Problem-solving skills: Identify customer challenges and solutions.
• Sales acumen: Understand the sales process and collaborate with the sales team.
• Customer-focused approach: Strong active listening skills to understand customer needs.
• Continuous Learning: Stay updated on industry trends.

Required Experience:

• 4+ years of pre-sales engineering or similar experience.
• Understanding of storage technologies (NAS, SAN, sync, share, LucidLink).
• Experience with macOS, Windows, and Linux.
• Knowledge of command line, terminal, or PowerShell.
• Experience in production, post-production, or creative workflows (video/audio/graphics).

Nice-to-have:

• Cloud environment knowledge (AWS, GCP).
• Adobe Creative Cloud knowledge.
• Architecture, Engineering, or Construction software knowledge.
• MEDDPICC Sales Methodology knowledge.
• French language proficiency.

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