Full-Time Specialist, Materials

• CUSTOMER SUCCESS (40%)
  • Provide excellent customer service by maintaining expertise on Declare to answer customer questions by email, video, or phone.
  • Work directly with manufacturers to overcome limitations and challenges with Declare submissions.
  • Manage client feedback.
  • Understand clients’ current and future needs.
  • Ensure label review and publishing turn-around times are within Declare program guidelines.
  • Act as first liaison for international clients and affiliates.
• LABEL INTEGRITY (40%)
  • Carefully review Declare label submission materials to ensure adherence to program requirements.
  • Flag and review areas of question with the Senior Manager, Materials to determine a ruling.
  • Draft and issue Declare labels.
• IMPACT MEASUREMENT (10%)
  • Track success stories, roadblocks, and lessons learned shared by customers.
  • Collaborate with staff to bring customer support insights to our program development process.
• PROGRAM ADMINISTRATION (10%)
  • Maintain the database of Declare labels.
  • Utilize project and customer management tools (i.e. Asana and Salesforce) to manage applications and tasks.
  • Support lead development and sales of various Living Future programs and offerings.
  • Collaborate with Living Future teams and staff members to strengthen cross-program and organizational success.
  • Continuously monitor, and effectively document and report to the team any developing trends in the marketplace or in daily interactions that may pose a risk or new opportunity for Living Future programs.

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