Full-Time Sr. Business Process Consultant

The Role A Business Process Consultant (BPC), ServiceNow Finance & Supply Chain Solutions is a functional and process expert in the ServiceNow Expert Services Team on customer implementation/delivery teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the growing ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO) Solutions – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the process expert for Finance, Supply Chain and/or Source-to-Pay departments, using ServiceNow products and best practices focused on configuration vs. customization to drive business outcomes
• Drive Finance, Supply Chain and/or Source-to-Pay-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion
• Guide and advocate for the customer’s needs throughout the engagement
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on process
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• At least 5+ years of consulting experience for complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Experience in analyzing and recommending Finance, Supply Chain and/or Source-to-Pay strategies based on business priorities
• Experience in providing Knowledge-Centered Service / Support using technologies
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.
• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Preferably ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations

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