Full-Time Sr. Business Process Consultant (ServiceNow)

The Role A Business Process Consultant (BPC), ServiceNow Finance & Supply Chain Solutions is a functional and process expert on customer implementation/delivery teams. Consulting with customers to transition business requirements to ServiceNow configuration requirements. Focusing on accelerating customer outcomes in the Finance & Supply Chain (Source-to-Pay) Product Line (Sourcing, Procurement, Supplier Lifecycle, Accounts Payable).

What you get to do

• Be the process expert for Finance, Supply Chain, and Source-to-Pay departments.
• Drive Finance, Supply Chain and Source-to-Pay process definition, re-engineering, improvement and gap analysis.
• Lead customers in leveraging ServiceNow standard capabilities.
• Lead design workshops on ServiceNow platform functionality.
• Own support for key customer process owners/Subject Matter Experts.
• Guide customers in completing documentation like business requirement workbooks.
• Draft user stories and manage their lifecycle.
• Support internal and customer testing throughout the engagement.
• Be a lead engagement project team member focused on customer success.
• Prepare customer-facing deliverables focused on process improvement.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices.
• Support sales activities as needed.
• Provide training and mentoring to other team members.
• Up to 50% travel required.

To be successful

• Experience leveraging or integrating AI into work processes.
• 5+ years consulting experience in Finance, Supply Chain, Source-to-Pay, operations, or technology for complex, global organizations.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Experience analyzing and recommending Finance, Supply Chain and Source-to-Pay strategies.
• Knowledge-Centered Service/Support experience with technologies.
• Excellent communication and presentation skills (Visio, Word, PowerPoint).
• Experience converting business requirements to configuration requirements by authoring user stories.
• Solid understanding of Finance, Supply Chain, and Source-to-Pay systems (SAP, Coupa, etc.).
• Experience in defining and deploying future-state processes.
• Proven ability to influence and consult within Finance, Supply Chain, and Source-to-Pay organizations.
• ServiceNow certifications (CSA, CAD) and relevant solution accreditations are a plus.

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