Full-Time Sr. ServiceNow Technical Consultant

Sr. Technical Consultant (TC), ServiceNow Finance & Supply Chain Solutions

Functional and technical expert in the ServiceNow Expert Services Team.

Role Focus: Consulting with customers and configuring the ServiceNow Finance & Supply Chain (Source-to-Pay) Product Line (Sourcing, Procurement, Accounts Payable). Goal: Accelerate customer business outcomes.

• Technical Expertise: Optimize and leverage ServiceNow best practices, focus on configuration.
• Process Support: Define, re-engineer, improve & analyze current/future-state processes during customer workshops.
• Solution Capabilities: Advise customers on utilizing standard ServiceNow capabilities.
• Design Workshops: Lead customer design workshops focused on ServiceNow Platform and Solution technology.
• Documentation: Draft user stories, acceptance criteria, testing strategy, knowledge transfer documentation.
• Technical Oversight: Guide and train customer system administrators throughout the engagement.
• Project Delivery: Lead technical aspects of project delivery and solution delivery, including partner resource oversight and unit testing.
• Integration: Develop integration components (SSO, LDAP, etc.) with multiple systems.
• UI/Mobile: Develop and enhance UI and mobile components using the ServiceNow framework.
• Deliverables: Prepare customer-facing deliverables focused on technology, ensuring solution quality.
• Project Management: Manage multiple and complex projects/initiatives.
• Continuous Improvement: Promote continuous improvement for delivery/engagement materials.
• Sales Support: Support specific sales activities as needed.
• Mentoring: Provide training and mentoring to ServiceNow delivery team and partner ecosystem members.
• Travel: Up to 50% travel annually.

Required Skills & Experience:

• 3+ years of configuration/development experience in complex, global organizations within Finance, Supply Chain, or Source-to-Pay.
• 2+ years of configuring/developing ServiceNow, with current ServiceNow CSA, CAD certifications, and Finance/Supply Chain Solution Accreditations.
• Proven ability to influence and consult within Finance, Supply Chain, or Source-to-Pay organizations.
• Strong understanding of leading Finance, Supply Chain, and Source-to-Pay systems (SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, etc.).
• Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO).
• Strong programming skills, experience designing and building scalable web services, proficiency in web technologies (XML, REST, JSON).
• Exceptional debugging, testing, and problem-solving skills.
• Strong interpersonal skills, customer-centric attitude, and ability to work with diverse cultures.
• Proven team player and team builder.

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