Full-Time Staff Outbound Product Manager - SFA

About The Role: Outbound Product Managers are key to help scale as one of the fastest-growing business units at ServiceNow. They combine a deep understanding of product capabilities and market dynamics with a passion to inform roadmap and help GTM, partner and customer ecosystem understand value delivered.

Responsibilities:

• Create high-quality enablement content describing product innovation value, focusing on Lead & Opportunity Management capabilities of Sales and Order Management.
• Develop a deep understanding of customer use cases and success outcomes to influence product roadmaps.
• Develop best practices assets, including early product demos, to drive product adoption by customers and partners.
• Become a trusted resource promoting CRM product vision with industry influencers, strategic partners, and analyst firms.
• Work closely with Inbound Product Management, Product Marketing, Product Success, and Technical Alliances to define product strategy, release themes, go-to-market, and customer adoption plans.
• Lead cross-functional teams to accomplish goals.

Qualifications:

• 8+ years of Product Management or related experience in the SFA domain.
• Experience in Solution Consulting/Solution Architecture/Enterprise Architecture is a plus.
• Strong written and oral communication skills.
• Strong bias towards action, hands-on with product, and sense of urgency.
• Excellent people and management skills to interact with customers, executives, colleagues, and third parties.

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