Full-Time Strategic Account Manager

Work cross-functionally between Technical Support, Field Application Engineering, Sales Operations, Pricing, Legal, and Product Marketing organizations to exceed customers’ expectations.

Must be able to establish credibility across all levels/roles of a customer; technical, business, quality, executive.

Need to be seen as a valuable team member that can get things done; building trust through execution.

Leverage a strong understanding our customers’ priorities relative to our company goals; our product portfolio and market trends/insight.

Must be able to manage confidential information.

Manage and grow the relationship with strategic accounts - including contract manufacturers, distributors, and end customer.

Drive long and short-term customer revenue and shipment goals.

Carefully and strategically manage internal and external communication, striving for consistency and alignment to the customer and company goals.

Work with a high sense of urgency and the ability to prioritize activity and customer demands; being available, responsive, and timely to customer inquiries, requests for information, problem resolution, etc - even if after normal business hours.

Negotiate customer pricing, balancing customer and company goals.

Manage the product lifecycle by account: product portfolio and roadmap, product launch, qualifications and end of life.

Coordinate technology and business meetings on weekly, quarterly and annual schedules.

Manage meeting preparation, including pre-meeting documentation and meeting strategy: goals, participant roles, alignment.

Customer relationship mapping and engagement strategy.

Bachelor's Degree in Business or Related field.

5-7+ years of related direct sales experience.

Understanding of storage product portfolio and roadmap; identify fit and alignment with customer(s).

Understand market conditions and how they affect WD and the customer.

Understand the customer legal contracts and terms in place.

What is the last date for applying to the job?

Which countries are accepted for this remote job?