Full-Time Strategic Account Specialist

Acts as liaison between customer, sales, and production facilities across the platform.

Plan and coordinate the production of client jobs to achieve service agreement objectives, meeting customer expectations, company policy, and profit/quality requirements.

Apply understanding of customer's business needs to build relationships, monitor satisfaction, and provide consulting with RR Donnelley sales.

Primary point of contact for customer-required services across all locations.

Responsibilities:

1. Apply knowledge of customer's business to partner with Sales for process assessment, service quality improvement, and solution development.
2. Communicate requirements to internal/external providers.
3. Provide solutions, develop pricing, and create/revise job requirements for Planning.
4. Partner with Sales to execute strategic customer plans and build contract provisions.
5. Manage high-profile, complex accounts across multiple plants/external providers.
6. Provide recommendations for process improvements to enhance quality, satisfaction, productivity, and reduce costs.
7. Oversee production from point of sale to delivery, analyzing customer requirements.
8. Review customer requirements for platform capabilities and provide efficient/economical alternatives.
9. Enter orders, issue/revise manufacturing instructions.
10. Coordinate delivery of customer-supplied and other materials across the platform.
11. Maintain communication with customer, sales, and manufacturing to provide job status updates.
12. Facilitate resolution of production problems and conduct service recovery.
13. Provide leadership, career development, and procedural assistance to junior Account Specialists.

Qualifications:

• Bachelor's degree in related discipline, 5+ years relevant experience.
• Ability to consistently identify critical elements, variables, and alternatives to develop solutions.
• Ability to organize/prioritize resources and incorporate new information.
• Excellent communication skills (clear, courteous, adaptable to formal/informal styles, understanding message impact).
• Strong understanding of business acumen and collaborative skills.
• Proficient computer skills (Microsoft Windows, MAC, other relevant tools).
• Ability to mentor junior team members on tools/systems.

What is the last date for applying to the job?

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